Creating A Help Desk Knowledge Base

A knowledge base kbase is an organized repository of relevant data structured with it best practices and knowledge gained from practical experiences.

Creating a help desk knowledge base.

Your knowledge base software can be either internal or external or both. A full fledged kbase will help improve agent productivity and customer satisfaction. When customers can easily find the information they need to best utilize your product or service they become your unpaid marketers and brand advocates which results in more sales and higher profits for you. The most common knowledge base is the internet a place millions of users turn to each day for insights on a vast variety of topics.

There are dozens of tools to help you build a knowledge base on your site you ll find a documentation tool in most of the best customer support apps where you can write in rich text html or markdown and easily publish your documentation online. Or you could host your own documentation using a wordpress blog or even a plain website. A great knowledge base can help you boost conversions improve retention and reduce marketing costs. There are many help desk.

You could create a condensed detailed knowledge base for your external audience while simultaneously building an internal knowledge base with technical and onboarding details for your customer support team members.